What payment options do I have on Caribu Store?
Caribu Store supports two type of payment options:

A. Pay on Delivery

This means you pay once you have received your package. You can pay by cash after you have inspected the item.

Only available when delivered within Kenya on customers door step.

B. Online payment

This means making payment in advance (before receiving the package) by submitting your payment online.

If using Pesapal you will incur a payment processing fee of 3%.

You should make the online payment within 12 hours, otherwise the order is automatically cancelled.

How do I pay for an order?
A. Pay on Delivery

You should check the amount on the receipt and pay the exact amount written and nothing extra.

You can pay in cash, direct bank transfer, or M-pesa and give the rider the transaction no. which he will record.

B. Online Payment

Click on ‘PesaPal Payment’ or ‘Bank Transfer’ and proceed to pay by following instructions on next page. The details are provided on the website.

We accept Mpesa, Visa cards, MasterCard’s, American Express, Airtel Money and direct Bank Transfers.

Caribu Store is registered as an authentic site. This ensures that your information is kept private while in transit between your web browser and our web server.
Website security
To help ensure that your shopping experience is safe, simple and secure, Caribu Store uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.

You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with ‘https:’ instead of the normal ‘http:’. This means that you are in secure mode.

For your convenience, we offer the most convenient payment method: COD(Cash On Delivery), you can pay through M-PESA for your package when our Delivery Associates bring it to your door step. It’s easy, fast and secure! 
You can inspect the goods before you pay.
Pay only if you are satisfied with the goods.

Returns
If you are not happy with your purchase and wish to return an item, please contact us with your full name, within 7 days from receiving your package.
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. Do not send a product back unless it has been approved.
Only items purchased directly from https://caribuke.com will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
Returned items must be in original packaging, including any accessories, manuals, and documentation.
Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.
Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
Returns made without receipt may be refused. Caribu reserves the right to deny any return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your Mpesa account, within 7 days.